Documentation

Getting started

A Systemly account has three layers. Your organisation is the business or agency. Inside it are workspaces — one per client, or just one if you are running your own business. Everything else, contacts through to scheduled posts, belongs to a workspace and is never visible from another.

1. 1. Create your workspace. You get one automatically when you sign up. Agencies add one per client from the workspace switcher.
2. 2. Connect a social account. Social → Accounts, then Connect on the platform you want. You are sent to that platform to approve access, and back again.
3. 3. Write a post. Social → New post. Pick the accounts, write the caption, add media. Selecting more than one platform gives you a master post with per-platform overrides.
4. 4. Schedule or publish. Leave the time blank to publish immediately, or pick one to queue it. Scheduled posts are published by a background worker, not by your browser — you can close the tab.

How scheduling works

A scheduled post is a queued job. A worker checks every 60 seconds for anything due, so a post goes out within about a minute of its scheduled time. Times are shown in the timezone set under Settings, not the server’s.

Each destination succeeds or fails on its own. If a post goes to three platforms and one rejects it, the other two still publish and only the failed one shows an error — with the platform’s own message, not a generic one.

AI usage

Paid plans include a monthly AI usage allowance, which resets on the 1st. Usage is only consumed when a feature runs on Systemly’s own AI key — connect your own provider key under Settings → AI assistant and nothing is metered, because you are paying that provider directly.

You can buy extra AI usage under Settings → Usage & limits. Paid extra usage never expire and are only drawn on once the monthly allowance is spent, so a top-up bought today is still there next month.

Roles and access

There are five roles — Owner, Admin, Manager, Staff and Client — at both organisation and workspace level. Admins can also grant or revoke individual permissions per member, so a client can be given exactly one screen without being given the rest.

Platform limits worth knowing

Some behaviour is set by the networks rather than by Systemly:

• Instagram requires a Business or Creator account linked to a Facebook Page. Personal accounts cannot publish through any API.
• TikTok and Instagram cannot delete a published post through their API. Systemly will say so rather than offer a button that fails.
• TikTok requires the audience to be chosen explicitly before publishing, and caps photos at 1080px on the shorter edge — Systemly resizes for you.

All guides

The full manual. Greyed entries are being written — the Help menu inside the app reaches a human until they land.